At Earth & Ether, we aim to deliver your favorite self-care essentials with speed, care, and reliability. This Shipping and Delivery Policy outlines important information regarding order processing, shipping methods, delivery timelines, and related queries.
Order Processing
- Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
- Processing Time: Orders are typically processed within 1–2 business days (Monday–Friday). Orders placed on weekends or public holidays will be processed the next working day.
- Dispatch Notification: You will receive a notification with tracking information once your order is dispatched.
Shipping Methods & Timelines
We offer reliable delivery services across India:
| Shipping Type | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | ₹50 – ₹100 (or free above certain order value) |
| Express Shipping | 1–3 business days (select areas) | Additional charges apply |
Note: Delivery timelines may vary based on your location, courier availability, and external factors such as weather, festivals, or government restrictions.
Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- Free shipping may be offered on orders above a certain value. Look out for promotional offers or announcements.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and courier partner details. You can track your shipment via the courier’s website or tracking link.
If you face any issues, feel free to contact us at earthandethercosmo@gmail.com.
Delivery Attempts
Our courier partners will attempt to deliver the package at your provided address. If the delivery fails due to an incorrect address, recipient unavailability, or other issues, the courier may:
- Retry the delivery
- Return the package to us (in which case, additional shipping fees may apply for re-dispatch)
Please ensure that your shipping details are accurate and that someone is available to receive the package.
Damaged or Lost Packages
We take utmost care in packaging your products securely. However, in rare cases:
- If your package arrives damaged, please contact us within 24 hours of delivery with photos of the damage.
- If your package is marked as delivered but not received, please contact us promptly so we can raise a ticket with the courier service.
International Shipping
At the moment, we only ship within India. We are working on expanding our shipping services globally—stay tuned for updates!
Contact Us
For any shipping or delivery-related concerns, please reach out to our support team: